This Privacy Policy governs the manner in which Nose Graze Limited (“ContextWP”, “we”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://contextwp.com website and relevant subdomains (“Site”). This privacy policy applies to the Site and all products and services offered by ContextWP.

Personal information we collect and why

If you access our website:

By visiting our website we may collect your IP address and user agent via access logs stored on our server. This information is collected so that we may be able to block access to malicious attackers on our website (e.g. DDoS attacks and similar types repetitive/excessive traffic that may impact our ability to keep the server running).

If you become a customer:

If you purchase a plan then we will ask you for the following information:

• Your name
• Email address
• A password (this remains private to you)
• Your credit card information
• Your billing address
• VAT information, if you choose to provide it

This information is only used so we can create your account on app.contextwp.com and accept regular payments from you to maintain the service.

If you choose to discontinue your service then we may delete your account, but will retain the billing information for tax and accounting purposes.

If you contact us:

If you send us an email, pre-sale question, or support request, then we may store your name, email address, and IP address. This information may be shared with Help Scout, which is a service we use to help manage support requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Who we share your data with

We do not sell, trade, or rent users’ personal identification information to others. Certain information may be shared with others when necessary to complete a certain action. Here’s a list of companies your information may be shared with:

• Help Scout – We may use Help Scout for email tracking and support ticket management. If you email [email protected] then your name, email address, and support query will be shared with Help Scout. All conversations are also stored on Help Scout’s servers.
• MailGun – MailGun is used for some transactional emails that are sent to customers (password reset emails, usage reports, etc.). Your email address may be shared with them in order for them to deliver the mail to you. They may also store your email address to keep a record of the fact this email was sent or attempted.
• Stripe – We use Stripe for payment processing. Your card and billing information will be shared with them.
• Our accountant, if required
• Public authorities, if we are legally obligated to share the information

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, advertisers, potential customers, and the overall general public. For example: we may choose to display and advertise the overall PHP version distribution across our entire user base, or the number of installs a certain product has, but this will never identify any one User in particular.

What rights you have over your data

If you have an account on this Site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please submit requests to [email protected].

Changes to this privacy policy

Nose Graze Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected].

This document was last updated 1 May 2022.